VAT Exemption and Careline Alarms

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VAT Exemption and Careline Alarms

Learn more about VAT exemption; what it is and who qualifies for it. Qualifying customers can save up to £57 on a Telecare24 plan.

What is VAT exemption?

‘VAT exemption’ refers to the government tax relief scheme that allows people with a disability or long-term medical condition to pay for an emergency alarm call system without paying VAT.

For qualifying Telecare24 customers, that’s a 20% saving!

Source: HM Revenue & Customs

How much could I save?

You could save 20% on a Telecare24 personal alarm plan by taking advantage of VAT Exemption.

Unless stated otherwise, the prices we display around our site already exclude VAT.

Plan	Without VAT Exemption	With VAT Exemption
Pendant alarm plan (billed monthly)	£22.80 per month	£19 per month (save £45.60)
Pendant alarm plan (billed annually)	£18 per month	£15 per month (save £36)
Fall alarm plan (billed monthly)	£28.80 per month	£24 per month (save £57.60)
Fall alarm plan (billed annually)	£22.80 per month	£19 per month (save £45.60)
GO! GPS alarm plan (billed annually)	£25.20 per month	£21 per month (save £50.40)

Savings shown are based on true savings over the course of the 12-month contract period.
Please note, VAT always applies to key safes.

Who can qualify for VAT exemption?

You could claim VAT exemption on a Telecare24 plan if you’re chronically sick or disabled. You do not need to be registered disabled or eligible for any other benefit to qualify.

What HMRC means by ‘chronically sick or disabled’

For VAT purposes, you’re chronically sick or disabled if you have:

a physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities
a condition that the medical profession treats as a chronic sickness (that’s a long-term health condition)

If you’re not sure if your condition means you’re chronically sick or disabled, you may wish to consult your doctor or other medical adviser.

Source: HM Revenue & Customs

Examples of qualifying conditions.

Examples include, but are not limited to:

Alzheimer’s	Emphysema
Angina	Endocarditis
Arthritis	Epilepsy
Asthma	Fibrosis
Blindness	Glaucoma
Cancer	Hypertension
Chronic Bronchitis	Heart Disease
Deafness	Multiple Sclerosis
Dementia	Osteoporosis
Diabetes	Parkinson’s Disease

If you’re not sure if your condition means you’re chronically sick or disabled you should consult with your doctor.

95% of our customers don't pay VAT when taking out a Telecare24 careline service plan

What are the exceptions of VAT exemption?

For VAT purposes, those who are only temporarily disabled or incapacitated, for instance with a broken bone, do not qualify for the term ‘chronically sick or disabled’.
Also, age alone does not qualify a person for VAT exemption. In other words, VAT exemption is not automatically granted to someone who is ‘elderly’.

Source: HM Revenue & Customs

How to claim VAT exemption with Telecare24.

We’ve made this really straightforward for you.

Online.

A screenshot of the VAT Exemption section of the Telecare24 checkout

When placing an order on our website, simply say ‘Yes’ when we ask you if you are exempt from paying VAT.

We ask you this question during the checkout. At the same time, we will ask you to disclose what condition(s) make you eligible.

Our plans

By phone.

Old man talking with his children on phone

If you would prefer to place your order over the phone, our team will discuss VAT exemption with you when we take your call.

We’ll ask you what condition(s) would qualify you for the saving, and then we’ll take care of the rest.

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