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Personal Alarms
Personal Alarm Plans
Save up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Digital Pendant Alarm plan
Get instant help at the push of a button
Pay today
3 months free!
12 payments of £19
Excludes VAT, which most customers don't pay. Learn more.
Push a button and get help.
Wear it at home or in the garden.
Dual connectivity with 5-second call response.
SAVE WITH TELECARE24.
This November we have some unbeatable offers available on our Digital Pendant Alarm plan!
- Save £48 when you pay annually.
- Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.
Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!
What does a pendant alarm do?
What equipment will be provided to me?
“From the moment I contacted Telecare 24 I knew it would be a positive experience. So helpful and polite. They can be reached immediately and the person on the end of the telephone has been so helpful. Setting the equipment up was very easy and making the test call was met by a very friendly person at the other end. It has given my aunt some of her confidence back to enable her to walk around the house again.”
Will the pendant alarm help me if I fall?
How does it work?
Install in 2 easy steps.
Plan details.
Everything in one place.
Frequently asked questions.
These are some of the most common questions asked about our pendant alarm plan.
When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)
If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.
Extra pendants are available at the checkout at an additional cost.
Adding an extra pendant to your plan is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.
If you live alone, you might also find it useful to have another device handy somewhere else in your home.
If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.
The simple answer is no, as everything is included in your plan.
- There is no charge at all if you have one of our digital personal alarm plans.
- If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number. Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.
- *Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.
Yes. Most broadband providers automatically enable Voice Over Internet Protocol (VoIP), which allows you to make calls through your internet connection. However, we recommend confirming with your provider to ensure VoIP is enabled on your broadband.
The pendant has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.
In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored
Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable pendant alarm will not do anything when activated.
Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness.
In addition, individuals with epilepsy or dementia may have problems with falls and memory loss.
To ensure that help is available in an emergency, it is advised that people with epilepsy or dementia use a pendant alarm.
The best providers do not mind when you accidentally set off your alarm.
In fact, they are happy about it because they know that your device is working and you are safe and sound.
Pendant alarms for the elderly that are supplied by Telecare24 are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour.
So you can comfortably wear your pendant alarm when taking a bath or showering.
Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.
Hear from people we've taken care of.
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Pendant Alarm
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Pendant Alarm
“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”
Pendant Alarm
Experience the benefits of a digital careline plan
Traditional phone lines are being phased out – act now to stay connected with a superior digital solution.
What’s happening?
By 2027, all telephone communication in the UK will run on a fully digital network. As part of this nationwide upgrade, Openreach is steadily shutting down analogue phone lines. That’s why it’s essential to switch to a digital careline plan now to ensure continuous service.
Still using an analogue phone line?
If you still have a traditional phone line, it’s important to know that our digital equipment works seamlessly, even without a landline. Our digital careline alarms connect via the mobile network, and a SIM card is included in the price of your selected plan. This SIM automatically connects to the strongest network in your area.
Alternatively, if you have broadband, our alarms can also connect directly through your broadband router. This ensures your personal alarm will continue to function, keeping you safe and connected, regardless of any changes to your phone line.
Why choose a digital plan?
Our digital careline plans offer superior benefits designed to keep you safe and connected. With faster connection speeds, crystal-clear audio quality, and cutting-edge technology, our digital equipment ensures you have the best possible careline experience. Whether you connect via the mobile network or your broadband router, you’ll enjoy reliable connectivity and peace of mind, knowing your system is ready for the future.
Choosing a digital plan means you’re investing in long-term security, ensuring your personal alarm continues to work flawlessly for years to come.
Don’t wait – order your digital personal alarm today! You can easily order online, or if you have any questions, call us at 0800 180 85 40.
Stay protected with our digital careline plans – secure your future today!