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Personal Alarms
Personal Alarm Plans
Save up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Use code KEYSAFE
Digital Fall Alarm plan
Pay today
3 months free!
12 payments of £24
Excludes VAT, which most customers don't pay. Learn more.
Prone to falls? Help is at hand.
Did you know?
- Falling is the most common cause of hospital admissions for over 65s; 1 in 3 people fall each year
- If you are over 80, there is a 50% chance you will fall this year
- If you have already suffered a fall, you are very likely to experience another fall again
If live alone at home and are susceptible to falling, this plan is ideal for you.
For at home and in the garden.
Dual connectivity with 5-second call response.
SAVE WITH TELECARE24.
This December we have some unbeatable offers available on our Digital Fall Alarm plan!
- Save £60 when you pay annually AND use code FALL10 at the checkout to unlock an extra £10 off (annual billing only).
- Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.
Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!
What happens when I trigger the alarm?
What equipment will I get?
“Mother in law who is 92 had a couple of falls in her flat. Looked at reviews and decided on Telecare24 Fall plan, it came next working day and was very easy to set up. Did the test, the alarm was loud and clear. My mother in law said she felt a lot safer having the fall alarm on her wrist.”
How does it work?
Install in 2 easy steps.
Plan details.
Everything in one place.
Frequently asked questions.
Here are some of the most common questions about our fall alarm.
The wearable device detects MOST heavy impact falls from an upright/walking position, where the impact is not impeded.
This device also has an integrated button which users should always push when able.
Anyone who is at risk of falling, such as older adults, people with balance or mobility issues, or individuals recovering from surgery or injury, may benefit from having our fall alarm plan.
The wearable fall sensor should be worn on your non-dominant hand (the opposite hand to the one you write with).
When you activate your alarm, we’ll talk to you through the speaker and microphone on the base unit.
(You can’t use the fall sensor to talk to us!)
If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay.
If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm base unit, we will call your mobile phone to ensure everything is okay.
If we still can’t talk to you, we’ll call one of your emergency contacts to check that you are okay.
As a last resort or if the situation requires, we’ll call the emergency services.
The device is designed not to trigger if it’s intentionally thrown on the floor or dropped.
The simple answer is no, as everything is included in your plan.
- There is no charge at all if you have one of our digital personal alarm plans.
If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number*.
- Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.
*Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.
If the fall alarm is accidentally activated, the monitoring centre will contact the individual to ensure that everything is okay. If they cannot reach anyone, they may contact emergency services as a precaution.
At Telecare24, our team is trained to respond to any and every call for help, even those that are made by accident. You should not worry about calling for help accidentally.
We don’t mind accidental calls because it lets us know that your device is working properly should you ever really need us.
Our fall alarm is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.
You must connect the base unit equipment to a mains power outlet.
In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored.
Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
The wearable fall sensor has an excellent battery, which will last for approximately 18-24 months (dependent on use) and has a great reputation for reliability.
Our team will automatically be notified when the battery runs low. When this happens, we’ll reach out to arrange a free replacement.
The equipment you get with our digital fall alarm plan uses mobile phone technology to connect to the digital mobile network (GSM) in order to communicate with our careline team.
To ensure optimal service, the base unit is equipped with a ‘non-steered’ SIM card that seamlessly connects to the strongest available signal from any mobile network throughout the UK.
If you have trouble getting a strong signal from any mobile network inside your home, rest assured, we’ve got you covered. Our digital fall alarm also has the ability to be connected to a broadband router, ensuring continuous protection and peace of mind.
Yes. Most broadband providers automatically enable Voice Over Internet Protocol (VoIP), which allows you to make calls through your internet connection. However, we recommend confirming with your provider to ensure VoIP is enabled on your broadband.
In the event of a power cut, this base unit has a backup battery that will last up to 48 hours (dependent on use) ensuring your careline service remains intact while your mains power is restored
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- Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable fall alarm will not do anything when activated.
The base unit you receive with our digital fall alarm plan features two ways to connect to our monitoring team, greatly reducing the risk of being unable to get help when you need it;
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- A ‘non-steered’ SIM card that connects to the strongest available signal of any mobile phone network in the area. This will be more than enough for most people.
- A broadband connection. Use the included ethernet cable to connect our alarm directly to your broadband router.
Your safety is paramount to us, so we sought out the best equipment that would help to ensure the best protection for our customers in situations like a power cut.
Hear from people we've taken care of.
“It has given Dad more confidence to continue living alone and relieved stress for all involved.”
Fall Alarm
“I can only describe it as phenomenal and I cannot recommend them enough. Please, please, please if you want that added security feature that these devices give get one and try for a year. ”
Fall Alarm
“I've been with Telecare24 for 4 years now and am more than happy with this service. ”
Fall Alarm
Experience the benefits of a digital careline plan
Traditional phone lines are being phased out – act now to stay connected with a superior digital solution.
What’s happening?
By 2027, all telephone communication in the UK will run on a fully digital network. As part of this nationwide upgrade, Openreach is steadily shutting down analogue phone lines. That’s why it’s essential to switch to a digital careline plan now to ensure continuous service.
Still using an analogue phone line?
If you still have a traditional phone line, it’s important to know that our digital equipment works seamlessly, even without a landline. Our digital careline alarms connect via the mobile network, and a SIM card is included in the price of your selected plan. This SIM automatically connects to the strongest network in your area.
Alternatively, if you have broadband, our alarms can also connect directly through your broadband router. This ensures your personal alarm will continue to function, keeping you safe and connected, regardless of any changes to your phone line.
Why choose a digital plan?
Our digital careline plans offer superior benefits designed to keep you safe and connected. With faster connection speeds, crystal-clear audio quality, and cutting-edge technology, our digital equipment ensures you have the best possible careline experience. Whether you connect via the mobile network or your broadband router, you’ll enjoy reliable connectivity and peace of mind, knowing your system is ready for the future.
Choosing a digital plan means you’re investing in long-term security, ensuring your personal alarm continues to work flawlessly for years to come.
Don’t wait – order your digital personal alarm today! You can easily order online, or if you have any questions, call us at 0800 180 85 40.
Stay protected with our digital careline plans – secure your future today!