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Personal Alarms
Personal Alarm Plans
Save up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
Compare plans -
Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Compare Our Personal Alarm Plans
* VAT exempt prices. 95% of our customers are exempt from VAT, subject to a disability or long-term illness. Learn more.
New customers are subject to a one-time non-refundable setup feeThis non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems. of £45.
within 5 secondsBased on using our Digital Pendant and Fall Alarm plans when connected using an ethernet cable.
day delivery
on Trustpilot
Recommended by Dr Hilary Jones MBE.
He’s a GP, presenter and Telecare24 ambassador. But what you may not know is that he chose Telecare24 to keep his own mum, Noreen, safe and protected in her own home with our personal alarms and careline service.
SAVE WITH TELECARE24.
This November we have some unbeatable offers available on our digital personal alarm plans!
- Save £48 when you pay annually.
- Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.
- Save £60 when you pay annually AND use code FALL10 at the checkout to unlock an extra £10 off (annual billing only).
- Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.
- Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.
Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!
A plan to suit everybody.
Digital Pendant Alarm plan
Immediate help at the push of a button
Digital Fall Alarm plan
Automatically calls for help when you fall
GO Active! GPS Alarm plan
Reassurance while you're out and about
Key features
Immediate help at the push (or pinch) of a button. SOS button
Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need Fall detection
Uses the mobile network and built-in GPS location, allowing our monitoring team to get help to you if you activate the alarm while you're away from home. Go anywhere
Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm. 24/7 monitoring
You rent the equipment from us for the duration of your service. Equipment incl.
Requires a telephone line
Minimum term
12 months
12 months
12 months
Compatible with digital phone lines
Not required
Wearing options
Wrist / Lanyard
Wrist
Lanyard
Where can it be used?
At home
In the garden
Anywhere
Range
Up to 200m
Up to 200m
Unlimited
Pricing
Billing options
Annual billing
£15/month
Monthly billing
£19/month
Annual billing
£19/month
Monthly billing
£24/month
Annual billing
£21/month
Setup fee
£45
£45
£45
Delivery
FREE
FREE
FREE
VAT exemption
* All prices shown are excluding VAT, which most of our customers don't pay.
Pay today
(includes setup fee)
Annual billing
£225
Monthly billing
£64
Annual billing
£273
Monthly billing
£69
£297
How do Telecare24's personal alarms for the elderly work?
With Telecare24, you never face an emergency alone. Here’s how it works.
Set up in just a few steps.
Frequently asked questions.
Here are some of our most commonly asked questions.
You rent the equipment from us for the duration of your service. At the end of your service contract, you must return your equipment to us. When you speak to us to confirm you are ending your contract, we’ll send you a pre-paid shipping label to use.
Existing customers on our Buddi plan can keep their devices after their service ends.
The minimum contract term for all our service plans is 12 months. The minimum term applies regardless of whether you choose the monthly or annual payment option, and always on the GO! plan. This period starts on the date we dispatch your equipment.
Yes, our personal alarm equipment is easy to install and it come with simple instructions in the box.
- If you have one of our digital personal alarms, all you need to do is plug the base unit into a mains power socket.
- If you have an analogue personal alarm, then you also need to connect your telephone line into the back of the base unit. Be sure to follow the instructions that come in the box.
- The GO! GPS alarm equipment just needs to be charged using the charging cables that we provide.
Please note, when your analogue landline service is switched off, you will need to upgrade your personal alarm to a digital one.
We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to – just give us a call.
This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.
If you have a disability or a long-term medical illness, HMRC allows you to order an alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)
To avoid paying VAT when you order from us, simply choose “I am exempt from paying VAT” at the checkout, and we’ll take care of the rest.
Learn more about VAT exemption and how you can take advantage of this 20% saving.
- If you order one of our digital plans, the simple answer is no.
- Our digital plans are unaffected by the digital switchover as they use SIM technology and not the landline telephone network.
If you still have one of our analogue alarm plans, then you have to have a working landline telephone in the property.
Please note, if you have an analogue personal alarm installed in your home then you will need to upgrade when your analogue landline is switched off in the near future.
Not aware of the UK’s telephone switchover?
Learn more about the digital switchover or give us a call and we’ll happily talk you through it.
Epilepsy or dementia can cause changes in someone’s behaviour, movement or in level of consciousness. Not only that, someone with epilepsy or dementia can have falling and memory loss issues. To make sure that assistance is available, it is wise for people with epilepsy or dementia to use our products.
Accidental triggers will happen from time to time and our team expects this. We’ll ask you if you are okay and assess your situation.
If necessary, we will alert the emergency services and arrange for immediate help.
All of our wearable devices are waterproof* and are fine to wear in the bath or shower.
*They have been officially tested and certified as being waterproof at a depth of up to 1m for no more than 30 minutes.
The simple answer is yes, but it depends on the equipment you have.
- In the event of a power cut, the ‘Novo’ base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored. Keep in mind that if the power to the base unit has run out, the wearable alarm will not do anything when activated.
GO! GPS alarm plan customers should simply remember to keep the device charged.
Hear from people we've taken care of.
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Pendant Alarm
“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”
Fall Alarm
