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Pay today: £297.00
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Frequently asked questions
Here are some of the most common questions people ask at the checkout.
This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.
You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.
Legacy customers of our Buddi plan can keep their equipment when their service ends.
If you have a disability or a long-term medical illness, HMRC allows you to order a careline alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)
To avoid paying VAT when you order from us, simply choose "I am exempt from paying VAT" at the checkout, and we'll take care of the rest.
Learn more about VAT exemption and how you can take advantage of this 20% saving.
All plans are subject to a 12-month contract. The contract length for all of our service plans is a minimum term of 12 months.
The minimum term applies whether you select the monthly or annual payment option (on the pendant and fall plans) and always on the GO! plan. This period starts from the date we dispatch your equipment.
Experience the benefits of a digital careline plan
Traditional phone lines are being phased out – act now to stay connected with a superior digital solution.
What’s happening?
By 2027, all telephone communication in the UK will run on a fully digital network. As part of this nationwide upgrade, Openreach is steadily shutting down analogue phone lines. That’s why it’s essential to switch to a digital careline plan now to ensure continuous service.
Still using an analogue phone line?
If you still have a traditional phone line, it’s important to know that our digital equipment works seamlessly, even without a landline. Our digital careline alarms connect via the mobile network, and a SIM card is included in the price of your selected plan. This SIM automatically connects to the strongest network in your area.
Alternatively, if you have broadband, our alarms can also connect directly through your broadband router. This ensures your personal alarm will continue to function, keeping you safe and connected, regardless of any changes to your phone line.
Why choose a digital plan?
Our digital careline plans offer superior benefits designed to keep you safe and connected. With faster connection speeds, crystal-clear audio quality, and cutting-edge technology, our digital equipment ensures you have the best possible careline experience. Whether you connect via the mobile network or your broadband router, you’ll enjoy reliable connectivity and peace of mind, knowing your system is ready for the future.
Choosing a digital plan means you’re investing in long-term security, ensuring your personal alarm continues to work flawlessly for years to come.
Don’t wait – order your digital personal alarm today! You can easily order online, or if you have any questions, call us at 0800 180 85 40.
Stay protected with our digital careline plans – secure your future today!