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- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
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Personal Alarms
Personal Alarm Plans
Digital Pendant Alarm plan Get instant help at the push of a button
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Digital Fall Alarm plan Automatically calls for help when you fall
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GO Active! GPS Alarm plan Reassurance while you're out and about
ViewSave up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
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Commercial Enquiries
Contact the team to arrange a free digital health check.
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Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
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Retirement Case Studies
Hear from retirement organisations about how we helped to keep vulnerable people safe.
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24/7 Careline Service
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Who are Telecare24?
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
- Video Library
- FAQs
- Guide to Pendant Alarms
- Guide to Fall Alarms
- Guide to GPS Alarms
- Guide to Careline Alarms
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Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
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FAQs
If you can't find an answer to your question, why not give us a call?
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Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
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Update Your Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
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Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
The Digital Switchover
- Free Info Pack
- View Plans
-
Personal Alarms
Personal Alarm Plans
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewSave up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
Compare plans -
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
-
Alarms for the Elderly
Reassurance for people in later life and their loved ones.
-
Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
-
Digital Personal Alarms
Keep your independence when your landline is disconnected.
-
Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Retirement Case Studies
Hear from retirement organisations about how we helped to keep vulnerable people safe.
-
24/7 Careline Service
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
Who are Telecare24?
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
- Video Library
- FAQs
- Guide to Pendant Alarms
- Guide to Fall Alarms
- Guide to GPS Alarms
- Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
The Digital Switchover
- Free Info Pack
- View Plans
- Home
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- Case Studies
- >
- Thank you from the bottom of my heart.
Thank you from the bottom of my heart.
From Carol, a GO! GPS alarm customer
I wanted to thank you and your team for helping me last Friday.
I was in my kitchen cooking my dinner (sausage and chips) and I was using my stroller. I decided to sit down on the stroller seat to ease my back. I stood up to look at my dinner and the stroller went backwards and I went forwards and fell on my bottom with great pain. I could not get up. I tried and tried to no avail. All this time my chips were cooking and I thought the pan was going to go up.
Fortunately, I was wearing my alarm which I pressed and spoke to one of team. I told them my predicament and that I was in danger and they immediately rang my neighbour and within about two minutes my neighbours were round. Thank goodness. They turned off my cooker and managed to get me into my lounge and into my chair.
Without the alarm the bungalow would have gone up with myself and my dear cat as well.
This was completely my fault because I had not put on the brakes on the stroller before sitting down.
But thank goodness for your alarm. It saved my life and my home.
Thank you from the bottom of my heart.
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