Cancel your service with Telecare24

Please check if you need to call us, before completing this form.

• If you are cancelling for a reason other than the service user has passed away, or they have moved / are moving into a care setting, you’ll need to call us on 0800 180 82 20
• We will only accept requests that come from the Service User or somebody who is already named on the account, such as a keyholder, the next of kin, or an emergency contact.
• Filling in this form does not automatically mean that the account has been cancelled. We will verify the information you submit against our customer records before cancelling the service.

We hope that we didn’t do anything to make you want to leave us!

If you would rather stay, please give us a call free or Submit A Complaint and we’ll do everything we can do to resolve the issue.