Telecare24, a UK based careline provider, recently conducted a survey with its customers to find out how the service works. Customers were asked a series of questions, such as why they chose Telecare24, how the service works for them, and whether they would recommend Telecare24 to others.
Extremely Positive Feedback and Results
One of the top striking elements of the feedback was the fact that 100% of their customers would recommend the Telecare24 service. Managing Director Neil Evans said, “To have 100% of our customers willing to recommend us is fantastic feedback. We know how powerful word of mouth can be. If our customers are spreading the word about how good our service is. Then we know we are doing a lot of things right.”
The survey showed that the majority of customers researched many other careline providers accordingly before choosing Telecare24. The survey showed that customers really appreciated quick and friendly responses. Not only that but the clear and easy to understand information given.
Confidence in Your Careline Provider
Choosing the right careline service is very important for both the user and their loved ones. The feedback showed how important the quick response times of the Telecare24 employees are to customers.
Telecare24 is very proud of the fact that they answer every call within an average of 5 seconds*. Therefore being one of the fastest response times in the industry. The assurance that customers have chosen a reputable and dedicated service is also important.
For many, the fact that Telecare24 works with TV’s Dr. Hilary Jones is an important contributing factor in trusting the service. Dr Hilary Jones commented on the survey results by saying “I am delighted that so many people are benefiting from the service provided by Telecare24 and I am really pleased to be involved in its success. The more we can do to help elderly people remain independent at home the better.”
Telecare24 provides a 24/7 careline response service for all of its personal alarm plans UK wide for as little as £50p/day. Please visit our case studies page if you would like to learn more about our services from our customers.
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* Based on using our Digital Pendant and Fall Alarm plans when connected using an ethernet cable.
