Telecare Solutions for Retirement Organisations

Telecare24 Commercial specialises in providing telecare solutions for retirement properties across the UK.

We provide expert advice to single site retirement properties, schemes under the right to manage system and property management companies.

We also help Resident Associations, Charities and social housing organisations manage their telecare requirements across their portfolios.

The UK’s telephone network is undergoing the most extensive transformation in a decade. We are rapidly moving from an analogue to a digital network, affecting all retirement schemes with an integrated warden call system.

It’s important to act now, and we can help.

Contact us now to arrange a free digital health check, which includes free advice on:

• Getting ready for the digital switchover
• Making your current system compatible
• Continuity of your telecare service
• Installing new equipment
• Reducing costs

It is likely that if your current warden call system is more than ten years old, you will need to upgrade or replace your equipment to be ready for the digital upgrade. Our specialist team can help you find the right system at the best price.

We offer free site surveys and unbiased advice as to the best solution to meet the needs of your residents.

Our position in the industry allows us to secure the very best price by selecting several pre-approved companies to tender for your new system.

We have unique relationships with all the significant manufacturers such as LeGrand Care (formerly Tynetec), Tunstall, Neat, and Everon. We also have partnerships with hundreds of local authorised installers in your area, allowing us to provide a comprehensive national service.

Monitoring emergency calls from your warden call system is a significant expense for any retirement scheme. If you are a House Manager, a member of a Residents Association, or a management company, we can help you dramatically reduce your monitoring costs.

Telecare24 can provide a low-cost monitoring-only service where we can simply reprogram your existing system to connect residents to our state-of-the-art 24/7 control centre. Our team of engineers can take care of any reprogramming ensuring the changeover is carried out with no disruption to service.

Warden call systems connect dedicated speech modules, pull cords, door entry systems, and smoke alarms all of which require regular maintenance.

Ensuring your warden call equipment remains fully operational and compliant with the most recent legislation can be a huge task.

We provide a range of maintenance contracts to suit your needs and source low-cost, reliable companies to help keep your system up and running.

Our specialist commercial team can assist you with a range of telecare projects. Whether you are planning to build a brand-new retirement scheme or you are replacing equipment in existing stock, we can help you from inception to completion.

When residents form their Right to Manage company, they become responsible for managing contracts across a wide range of services, including telecare.

Our free consultancy service can assess current telecare equipment and monitoring services and provide clear advice on cost reduction and securing the very best pricing for new equipment.

The vast majority of retirement schemes were built with an integrated warden call system, usually from one of the UK’s main manufacturers such as Tunstall or Tynetec.

These systems normally include a door entry option and can monitor additional peripherals such as smoke, flood, and carbon monoxide sensors.

Many of these systems now require an urgent upgrade or replacement due to the digital switchover. Our experts can help you select the right equipment and secure the best price from authorised installers.

Some retirement sites rely on single careline alarms installed into the telephone socket of each apartment rather than an integrated system. Often this is a more cost-effective solution than installing a whole new integrated system.

If you are looking to replace your careline alarms, we can provide you with the latest technology at very competitive prices. Residents will have access to our 24/7 monitoring service, which is TSA compliant and one of the most advanced monitoring centres in the UK.

If you would like us to quote for providing telecare alarms to your residents, please contact us with a brief description of your retirement scheme and the number of alarms required. We can then provide you with a tailor-made quotation.

The introduction of the Commonhold and Leasehold Reform Act in 2002 enabled residents to set up their own Right to Manage company (RTM) in order to control the management of their retirement development. This allows residents to select the providers of their core services, including the provider of telecare alarm systems and 24/7 monitoring.

Telecare24 can help RTM organisations who manage retirement homes and developments by providing a detailed report on existing equipment and services, outlining how they can be improved and cost savings can be made.

We guide RTMs through the process of selecting and installing new systems, highlighting alternative solutions available, and helping manage the project through to completion. We also offer a comprehensive maintenance service across the UK for all telecare equipment.